All orders are shipped with full tracking. As soon as your order has been dispatched, we’ll email you the tracking details along with instructions on how to track your parcel. Please also check your junk or spam folder, as emails can sometimes be delivered there. Your order confirmation will show the “Get it by” date for each parcel.

The number of parcels in your order will be clearly shown at checkout and confirmed in your order confirmation email, along with the estimated delivery date for each parcel.

To make sure you receive your meaningful piece as quickly as possible, all orders are processed through our warehouse straight away once placed. This means we’re unfortunately unable to change or cancel an order after it has been confirmed. While we hope you’ll love your Abbott Lyon products, you can still return any eligible items once they arrive

• Please note that some orders may be subject to customs, import duties, or tax charges. If this applies, the carrier will let you know by email, SMS, or directly on your tracking page with instructions on how to pay. In most cases, paying these charges in advance will release your parcel for delivery, while some carriers may also allow payment at your doorstep if it hasn’t already been settled. These charges are the customer’s responsibility, and we’re not able to cover them on your behalf.
• From 2 June 2025, UPS will introduce a new “International Collect on Delivery” (ICOD) fee of $12 on parcels sent to the U.S. if import duties or taxes are not paid before delivery. To avoid this extra charge, we strongly recommend paying any duties or taxes in advance. UPS will send you a secure payment link with your tracking details, where you can pay quickly using Apple Pay, Google Pay, or a credit card

Import duties & taxes are not included in US orders.

All orders are shipped with full tracking, so you can follow your parcel every step of the way. As soon as your order is on its way, we’ll email you the tracking details along with simple instructions on how to track it. Depending on your area, some carriers may also give you the option to choose a local pick-up shop for extra convenience. If you don’t see our email in your inbox, please check your junk or spam folder, just in case it’s landed there.

Depending on the carrier and your location, you may have the option to choose a more convenient delivery method. This could include leaving your parcel in a safe place, delivering it to a trusted neighbour, or sending it to your nearest pick-up shop.

Once your parcel has left our warehouse and entered the carrier’s network, the delivery process is fully automated to get it to you as quickly as possible. Because of this, it’s not possible to change the delivery address after dispatch. Please make sure to provide a shipping address where someone will be available to sign for and receive your order.