“Here at Abbott Lyon, we believe you deserve the best. From premium design to bespoke customer service, we pride ourselves on making every experience personal, easy and unforgettable.”

- Jezz, Founder

Happiness Guaranteed

Our promise to you

We know how much our pieces mean to you – they’re not just beautiful, they mark your milestones and memories. That’s why we go above and beyond to provide you with perfection, from quality craftsmanship to carefully listening to your stories online to bring you a little Surprise & Delight when you need it most. Our Happiness Guarantee promises that every Abbott Lyon piece is made to last from the highest quality materials… backed by our signature personalised customer support, of course.

Why Abbott Lyon

Our happiness guarantee

Waterproof

Water, sweat and heat proof plating for luxury you’ll live in.

Tarnish-free

Anti-tarnish plating, always. Forget green necks and fading, we only create quality that lasts.

5-YEAR WARRANTY YOU CAN COUNT ON

We’re proud to say all our jewellery comes with a 5-year warranty as standard. No quibbles, no fuss, just lasting luxury you can trust.

HIGH-QUALITY MATERIALS & HAND-FINISHED DETAIL

From sterling silver to 18k gold plating, every detail is perfected to the highest quality to stay as beautiful as the day it was unboxed.

1 year returns

We’re so confident you’ll love our jewellery that you can return any unworn, non-custom piece fuss-free – for any reason, for a whole year.

Happiness Guaranteed

1.5 million happy customers

1.5 million of you have fallen in love with our designs. And with 8,000+ five-star reviews, it’s clear – we really do go above and beyond to guarantee your happiness.

5-YEAR WARRANTY YOU CAN COUNT ON

We’re proud to say all our jewellery comes with a 5-year warranty as standard. No quibbles, no fuss, just lasting luxury you can trust.

24/7 personalised customer care

We really care. That’s why we’re here – day or night – whenever you need us, keeping you updated on the journey of your piece every step of the way.

“Sam is the kindest customer service agent I have ever spoken to! Thanks so much for everything you helped me with and for also sending me and my partner the most wonderful sentimental gifts. I wish there were more stars to give!”

- Zoë & George - Customers

Happiness Guaranteed

Abbott Lyon 5 year warranty

All Abbott Lyon jewellery comes with a 5-year, no-quibbles warranty as standard. Because we believe when you’re buying something beautiful, it should last. Always.

5-year coverage includes:

  • Craftsmanship guarantee – all manufacturing faults covered
  • Stone security – protection against loosening or loss
  • Plating perfection – maintaining your shine
  • Clasp & chain cover – from bent prongs to broken links
  • Mechanism fixes – including earring backs and moving parts
  • Bespoke customer care – personalised support from our expert team
  • Personalisation promise - a simple exchange for custom pieces
  • Accessories, bags and watches are covered under our 1-year warranty.


Happiness Guaranteed

Lyonguard 10 year upgrade

For extra peace of mind, you can upgrade your jewellery warranty to a 10-year cover. Our premium package promises ultimate protection with extended cover and priority support that’s there when you need it most.

For just £10 per order, you're covered with:

  • Craftsmanship guarantee – full cover for any manufacturing faults
  • Plating protection – to keep every piece shining beautifully
  • Exclusive VIP customer care – priority support from our expert team
  • Complete order coverage – every jewellery item in your order is protected
“Such a special, personal piece that I’ll treasure forever… The quality is amazing. I get so many compliments on it.”

- Laura B - Customer

“Every item I’ve bought from Abbott Lyon is absolutely fantastic, the customer service and warranty are also so easy to use.”

- Imogen P - Customer

“Purchased this beautiful necklace for my mum’s birthday and she absolutely loved it. The fact it’s tarnish-free and comes with warranty gave me confidence buying as a gift and it came packaged beautifully.”

- FREYA S - Customer