The Abbott Lyon team is here for you for your questions and queries to be answered. We have a range of ways that you can contact us for help which are listed below.
Chat To Lucy, Our Virtual Assistant
Simply click the Chat icon located at the bottom right corner of the website, and our virtual assistant Lucy will be there to help you. She'll support on order queries, returns, product advice, and a whole lot more.
Drop us an email 📧
You can reach us at hello.us@abbottlyon.com. Please allow up to 5 days maximum for our team to respond during busier periods.
For a quicker response, please just send us one email - we reply in date order and so sending another means yours goes to the back of the queue, which we definitely don’t want!
If your query is about an order you made:
It is important to note that, due to legal reasons and for security purposes, as well as to better and more quickly assist you with your inquiry, we will need to authenticate your customer profile. Alongside your order number, we will require at least 2 accurate matches for the details listed below. This will enable us to proceed with providing further support for your query:
- • Full name on the order
- • Full delivery address
- • Full billing address
- • Email address used to place the order
We’re here to help Monday - Sunday 3am-3pm EST.
Returns
If your query is regarding a return, please visit our Returns page.